Shipping

Delivery Time

Orders are processed within 48 hours after payment confirmation. Our standard delivery times are as follows:

•  Delivery within the EU: approx. 1 week. <OUTSIDE THE EU approx. 2 weeks>

•  Tracking Number: provided within 1 – 2 days after shipment.

Please note that delivery times may vary depending on location.

What are the shipping costs?

• Shipping costs €20

We provide a unique tracking number for each package. As soon as the shipment is dispatched by the shipping service provider and the tracking number is generated, we will promptly forward the details to you.

Where can I check the tracking number?

To track the progress of your package, enter your tracking number into an online tracking tool. Commonly used trackers are:

https://parcelsapp.com/

https://www.17track.net/

All shipments are handled with the utmost discretion. Our products are packaged securely and with careful attention. No product-related titles or organization names are used to ensure successful delivery.

Reshipment Policy

Reshipment of Seized Packages

We offer a 100% free reshipment for seized packages.

In the event of a seizure, please provide us with the seizure letter or ensure that the seizure is clearly indicated in the tracking status.

Reshipment of Damaged Packages

If your order is damaged during shipping, we require the following information:

Clear, high-quality images of the packaging

A photo clearly showing the recipient details (ensure readability)

A high-resolution photo covering all damaged products (in a single image)

Reshipment for Missing or Incorrect Products.

If you have received an incorrect product, we will ship the correct items immediately at no additional cost.

Which countries does the reshipment guarantee cover?

We provide a reshipment guarantee for almost all countries except those identified as high-risk regions: Sweden, Norway, Denmark, Finland, Canary Islands, Kosovo, Albania.